Frequently Asked Questions
For Some Reason My Order Will Not Go Through. What Should I Do?
If you’re receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. Please only click the “Complete Order” button once to avoid multiple authorizations. If you continue to receive error messages, please contact Customer Care at: email@example.com
I Need To Change Something On My Order. How Can I Do That?
If you need to change or cancel your order, please contact us immediately (firstname.lastname@example.org). We process orders within 24-48 hours, and once our warehouse has processed your order, we will be unable to make any changes.
I’m Unsure About A Size Or I Have A Fit Question. How Do I Find This Information?
Please use our size chart here and if you are still kind of stuck, please feel free to contact us.
What Is A Pre-order? And How Does It Work?
A pre-order item allows the customer to purchase the item in advance. This does not mean that we have the item(s) in stock. If there is a date posted in the description box, that is the expected date the pre-order item will arrive. Pre-orders are generally processed within 24 hours of the estimated ship date. If other non-preorder items are included with your order, your entire order will be shipped on the estimated ship date. We DO NOT ship the available item(s) separately (unless you want to pay for additional shipping costs.)
Can I Return Or Exchange Items That Were Purchased On Sale?
Please contact us at email@example.com to request a refund or return.
How Long Does It Take To Process My Return?
Once we have received your package, if approved your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place.
Do I Have To Pay To Return My Order?
For domestic orders ONLY: Once you’ve requested a return label a prepaid label will be sent to you via email within 24 hours. A return shipping fee will automatically be deducted from your refund. International orders are responsible for their returns.
When Will My Order Ship?
Most orders ship within 24-48 hours of purchase. Shipping times may vary due to the availability of merchandise. Orders are not shipped on the weekends or holidays.
Where Is My Order Confirmation?
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and firstname.lastname@example.org to your safe sender list.
Why Was My Order Canceled?
If you received a cancellation email, its due to the item you ordered not being in stock at the time of your purchase. This is super rare. In the least likely case that this will happen to you, you will receive a cancellation email followed by a refund.
Can I Return An Item Past The Return Date?
Unfortunately, we cannot accept any returns outside of the designated return date. If you already sent the item back you will be invoiced for the cost of the return label and also the amount for shipping the item(s) back to you.
Do You Have Any Store Locations?
No, currently we only offer online purchases.
Can I Use Discount Codes On Sale Items?
Unfortunately, you cannot use your new customer code on sale items but feel free to use your code on another non-sale product.
Can I Combine Discount Codes Or Promotions?
No, promotion codes or discount codes can not be combined.
Can A Current Discount Code Be Applied To A Previous Order?
Discount codes must be applied at the time of check out. 5 Sisters Luxe does not apply any discounts to previously made orders.
Do You Offer Wholesale?
We do not at the current moment. We do not authorize the use of our images nor the reselling of our products. We ask that all 5 Sister Luxe purchases be made on www.5sistersluxe.com.